Bookings

Booking Policy:

• Please head to https://bentley-rs.ecpro.co.uk to create an account, register a rider and view all lesson options.
• Booking enquires can be made by contacting us on Facebook/ email (bookings@bentleyridingschool.com) / phone (07881375210).
• Please be honest about your riding ability for your own safety.
• Your Instructor remains the right to change your lesson/hack type or horse based on your initial assessment when mounted.
• A group lesson is a minimum of 3 people £35. If there are only two people the lesson will be reduced to 45 minutes, if there is only one person the lesson will be for half an hour at the same price. Hacks will run regardless for an hour.
• For new customers, you will need to be graded by us to enable you to book - Please get in touch!
• Notifications of cancellation is required either on the app or over the phone. 
• If you do need to cancel please contact us as soon as possible so your horse isn’t left stood waiting.
• We do have a 24 hour cancellation policy. If a session is cancelled within this period, there will be no transfer of lesson or refund of any kind. Should you cancel your session outside of the 24 hour period the money will be credited to your ECPro account for you to use to re-book. 
• Please be aware that due to the current list of horses we have and their welfare, we have a 13 stone weight limit.

Age limits:

• Pony club half day minimum age 5.
• All day pony club minimum age 7 +.
• Tiny Tot minimum age recommend 2 years to 5 years old.
• One hour lessons for your children only at the discretion from the instructor after starting out on half hour lessons.

Vouchers:

• One year expiry, from date of issue.
• Non refundable.
• Non replaceable.
• Should the value of the voucher not be used in its entirety, then the remainder can be used against another booking.
• Vouchers must be presented at the time of your ride.